Every retail business and establishment must have a retail operations manual that may include all policies, operations and procedures that are well documented for employees and customers. Interim additions can be placed in an appendix. A Policy Manual should answer some of the most important questions employees ask. It took eight months to complete the manual, including drafting and testing the written procedures. With decades of success in operating and supporting specialty and big-box retail locations, the Retail Advocacy Group has the experience you need to help you to increase revenue, improve productivity, control expenses, and maximize your return on investment. Web hyperlinks direct the reader to additional statistics wherein available. Personnel problems are avoided because ideas of conduct, job performance and general store policy are spelled out in writing.
The last section, store services, gives a general overview of the services provided for customers such as charge accounts, layaways, gift certificates, alterations and delivery. We accomplish this by implementing our L. Document how to re-establish your business following a fire, theft or earthquake. The company Policy Manual is usually divided into sections covering the following areas: 1. Thanks for putting up such great an article up. Done and ready to go for everything and everyone.
However, don't put anything down as policy if you are not going to enforce it as this just confuses employees and creates dissention. Whenever an employee wants to know how to do something or needs to know how to contact someone, they can look it up in the manual. Our retail consulting team excels at change management including helping your team acquire and integrate new locations or building new operational structures. Make sure products do not fall off the shelves. Not only that, but having documented processes in the first place will mean that your operation runs with less wasted time and money, making it able to rapidly expand. Our retail consulting team partners with and assists our clients with the development and deployment of the key components required for business success.
Shipping return merchandise to the vendor E. That way everyone who will use the manual is involved in creating it, and is more likely to promote its regular use. For example, prohibitions against drinking and drug use on the job, performance review, holidays, vacations, benefits, leave of absence, work hours, personal hygiene grooming as well as dress codes and other critical policies that often affect morale. Just as important is the process for cleaning the restaurant. The orientation section includes general information on what is expected of the employee, job descriptions, personal appearance and grooming guidelines, and how he is expected to handle the customer. To address this, Hathaway's boss distributed a memo to all staff, carefully highlighting the benefits of an operations manual to both the employees and to the organization as a whole. Ideally, have the employees write the descriptions and then review them with their respective managers.
So, in summary, leadership has to buy in and sign off first, then it becomes and educational process. You could use a word processor to create and print out physical copies and then store them in a file, but there are a couple of problems with that. The buyers section would cover the items for which the buyer is responsible, namely purchase orders and price changes. Have any horror stories from someone not following procedure? This will facilitate employee contributions during the writing process and allow easy access to information once the manual is in circulation. Use this template, you will surely get positive results.
To be hired as a retail salesperson, you'll probably need a high school diploma, and with experience you could be moved into a supervisor or assistant manager position. You will have to personalize some of the text, such as a gathering point in the event of a fire, but most of the information will already be prepared for you. The Policy Manual is a good vehicle for a company to use to indoctrinate new employees and to keep all employees informed as to any changes in company policy and philosophy. Read on to learn more. Processing a Charge Back D. The guide has to focus on putting the systems and the specifics. Admittedly, this will depend on the format of your manual.
Writing a standard operating procedures manual requires having a clear understanding of the steps involved in any particular process. That is why we focus our solutions on either the store and field level or on the merchandising and product programs that get customers to buy! In this position, you'd be responsible for helping customers select and purchase merchandise. After downloading the template one can easily customize the template to insert own information as per needs and requirements in it. Every time you enter a retail store, your shopping experience has been extensively planned, from the items you see for sale to the layout and design of the store. Let Retail Advocacy Group analyze your current retail training programs and retail training needs to assiste you with developing the retail training program that best suits your company's goals.
In order to reasonably satisfy the customer, some situations may call for bending the rules. Supervisor's Responsibilities The Procedure Manual should be developed around the logical divisions of your business, such as receiving and marking, office, store and buying. If you really want to have a physical copy of your processes to hand out you can also from Process Street, eliminating the one advantage a program like Word may have. If you do not already employ such a person, consider outsourcing the project. While you might not map every last process, it is important to establish the most fundamental and important ones.
The templates contain hundreds of these boxes, providing suggestions for effective content, tone, and wording in each section. Our retail consulting team boasts over one hundred years of successful retail consulting and retail leadership and store operation expertise. Ben, this is an awwwwwwwwwesome article. We offer a personalized, collaborative approach to connecting remarkable clients to valued retailers. Map Each Process Each process is defined by the steps needed to complete the process. Important resources and processes are centralized You could document your processes, hierarchy, job descriptions, emergency procedures, and more all without creating an operations manual.
Documented processes Your documented processes will be the largest section of your operations manual, especially as your company grows. Setting the standards you set for yourself and your business on paper will not simply assist you to create consistency for your business. Formal job descriptions help individuals understand their roles within your company and also allow new and existing staff to identify each other's responsibilities. You Get Ongoing Support — If you need help at any step of the process, our dedicated team is here to help; we even offer pay-as-you-go consulting services should you need that level of additional support. Staff may feel threatened if asked to document everything they do. This might sound like a pain to set up, but the long-term benefits for having them are massive.